Frequently Asked Questions (FAQ)

Yes. We welcome inquiries from businesses outside Japan. Our team has supported clients in the United States, Germany, Iceland, Malaysia, and Thailand, among other markets. We confirm the scope of support for each individual project based on the product, destination, and your requirements.

Our working languages are English, Chinese, and Japanese. Please let us know your preferred language when you contact us.

A. Certainly. Simply provide reference images or URLs alongside your target use case, estimated order volume, and delivery window. Our team will promptly assess manufacturing feasibility, budgetary price ranges, tooling methods, and supplier MOQs.

A. Absolutely. Share your target audience, intended application, target budget, and benchmark products. Our bilingual project managers will help structure unconfirmed requirements into actionable engineering specifications and guide you through subsequent milestone decisions.

A. MOQ depends on product category, material grades, tooling status, and packaging customization. Ready-stock sourcing can often be supported with small test runs (from tens of units), whereas custom molded OEM requires higher batch volumes. We negotiate the most favorable MOQs for your specific project. (Please refer to our Pricing page for service fee structures.)

A. Yes, we strongly encourage prototype sampling. We coordinate sample production and dispatch with manufacturers, clearly quoting prototype fees, applicable agency handling, and international courier costs upfront so you can physically verify dimensions, finish, and mechanical fit.

A. Yes, absolutely. We frequently act as the local agent for client-nominated suppliers. Whether you require Chinese business negotiation, purchase order administration, on-site milestone monitoring, pre-shipment QC inspection, custom packaging, or international freight forwarding, we handle the exact phases you designate under a transparent agency agreement.

A. Standard checkpoints cover exterior aesthetics (scratches, burrs, contamination), piece count verification, SKU/model matching, Pantone color adherence, and compliance labeling. Precision caliper measurements, electrical functionality checks, and certified third-party lab testing are customized according to product engineering requirements.

Both AQL statistical sampling and 100% piece-by-piece inspection are supported. Sampling plans, defect classifications, and acceptance limits are confirmed by product; 100% piece-by-piece inspection for agreed checkpoints is $0.60 USD (¥4 RMB) / unit, while specialized lab testing is quoted separately. Neither inspection method constitutes a zero-defect guarantee.

A. We immediately compile a photo-documented defect report detailing issue classification, piece counts, and root causes. Under our pre-agreed contract terms, GAMU actively manages on-site factory negotiations to enforce free rework, replacement of non-conforming units, or replenishment of shortfalls before authorizing shipment release.

A. Yes, cargo consolidation is one of GAMU’s core strengths. Goods from disparate factories across China are received at our Guangzhou hub, where we coordinate storage, inbound SKU verification, customized re-packing, and combined export—substantially reducing your international freight and customs clearance expenses.

A. Yes, we routinely handle direct warehouse fulfillment. Simply provide your destination warehouse address and current receiving guidelines. We ensure 100% compliance with strict receiving standards, including FBA carton labels, palletization specifications, carton dimension limits, and delivery appointment bookings.

International freight is quoted separately. Under DAP terms, import duties, and taxes are payable by the buyer, and the carrier may contact the buyer directly. Applicable rates depend on the product classification. Please contact our specialists for details. DDP arrangements including customs clearance and import charges are quoted on a case-by-case basis, with included costs, and responsibilities confirmed in advance.

A. An initial deposit is required after order and specification confirmation, with the balance, and freight settled after agreed pre-shipment checks and prior to dispatch. USD or RMB settlement, the corporate receiving account, and bank charges are detailed in your formal quotation.

A. Yes, re-validation is an essential safeguard against quality drift. While referencing previously approved master specifications, we re-verify raw material batch consistency, factory tooling condition, market commodity price fluctuations, and regulatory packaging revisions prior to authorizing repeat production.

Monday–Friday, 09:00–18:00 China Standard Time (CST, UTC+8). During business hours, we aim to send an initial reply within 30 minutes. (We also respond to inquiries on weekends and public holidays, with a reply on the same day.) This is an initial response, not a completed quotation. We will explain any research and confirmation needed.